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Frequently Asked Questions
When can I move in?
If there is a storage space available you can move in anytime during office hours.
What type of documentation do I need to provide in order to rent a space?
All you need is a Government issued form of ID (example: driver’s license, state id, or passport.)
Do I need to sign a long-term lease?
No, we rent on a month to month basis unless the customer requests it. However, we offer discounts for customers who sign a lease for 6 months or longer.
What about insurance?
We offer low cost insurance options for your unit. Ask a Dixwell employee for more details.
How do I make a payment?
You can either pay in person, through the mail or on our website. You may also sign up to have the payment automatically deducted from your credit or debit card monthly.
What forms of payments do you accept?
Checks, Cash, Money Orders, VISA or MasterCard.
Do you sell boxes and storage supplies?
Yes, here at Dixwell Self Storage we have boxes and all your storage supplies.
How do I know how much storage space I will need?
You can either use our Storage Calculator on our website or call one of our staff members and they will be able to assist you.
Can I just stop by to view the facility and storage spaces? Or do I need an appointment?
Stop by anytime between the hours of 8am and 6pm Monday – Friday and Saturday and Sunday 9am – 5pm for a complimentary tour of our facility.
Do I need to bring my own lock?
You can, but Dixwell Self Storage also offers customers to purchase locks.
How much notice needs to be given when I move out?
We require a 15 day written notice before you move out. Our staff will go over that process at the time of signing.
Are there any items that I am NOT able to store?
Liquids, Explosives, Flammable liquids, Toxic materials and Perishables. Please contact us if you have any questions of a specific item.
Do you have handcarts and dollies available at your facility?
Yes. You are welcome to use the complimentary carts to move in.
Are there any additional fees?
Dixwell Self Storage does not have any administrative fees. Please inquire about any questions you have and our staff will be happy to assist you.
What are the hours of operation?
The office is open Monday – Friday 8am to 6pm, Saturday - Sunday 9am – 5pm.